Airlines continuously seek new efficiencies that extend beyond just turning the aircraft quicker from one flight to the next. At Republic Airways, we analyze every business area for opportunities that will improve cost and time savings. In 2015, we came up with a solution that aimed to offer relief for our System Operations Control (SOC) associates to better manage call volume into the center and provided on-demand information to our crew members, accessible at their fingertips.
“Our Solution Was A Custom Mobile Application Called Crew Life, Optional For All Crew Members At Republic And Available For Them On Their Electronic Flight Bag (Efb) Devices And Personal Mobile Devices”
Our solution was a custom mobile application called Crew Life, optional for all crew members at Republic and available for them on their electronic flight bag (EFB) devices and personal mobile devices. Along with a third-party developer, the app was created with the insight of our pilots, flight attendants, and SOC associates, customized to address their needs and provide the essential information that they seek on every flight.
The app enables crew members to opt-in to receive self-notifications that range from schedule updates to gate changes, eliminating the need for crew schedulers to call or email the notification and the crew members from calling the SOC for confirmations.